Who we are
Our website address is: https://methodica.solutions. Methodica Solutions (“we,” “us,” or “our”) is committed to protecting your privacy. This Policy explains what information we collect, how we use it, and your choices.
1. Information We Collect
1.1 Chat Widget Data
We use the tawk.to chat widget on our site. When you interact with the widget, tawk.to collects:
- Pages Visited: URL of each page you view while the widget is active.
- Session Data: Timestamps, browser type, and device information.
- Chat Transcripts: Any information you voluntarily enter in the chat (e.g., name, email, message).
Note: We do not automatically collect your name, email, or other personal details unless you provide them in the chat.
1.2 Blog Comment Data
When you leave a comment on our blog, we collect:
- Commenter Name & Email Address (required fields you enter)
- Comment Content (the text of your comment)
- IP Address & Browser User Agent (automatically logged for spam protection)
- Cookies to remember your name and email for future comments
Why we collect it
- To display your comment publicly (if approved).
- To moderate and prevent spam or abusive content.
1.3 Cookies & Local Storage
To keep the chat widget functional, we place small browser cookies (or local‑storage entries) that:
- Remember your chat session so you can navigate pages without losing context.
- Retain any preferences you set in the widget (e.g., minimize/expand state).
We do not use cookies for analytics, advertising, or tracking beyond the chat service.
2. How We Use Your Information
- Responding to Inquiries: We use chat‑transcript data (including any name/email you share) to reply to your questions.
- Improving Support: Page‑visit data helps us understand which areas of the site you need help with most.
- Security & Abuse Prevention: We and tawk.to may use IP addresses and session data to detect and prevent abuse of the chat service.
3. Third‑Party Services
- tawk.to: Hosts the chat widget, stores transcripts, and processes session/page‑view data. Please review tawk.to’s Privacy Policy for details on their data practices.
- Hosting Provider: Our WordPress host may log IP addresses and basic access logs for security and performance monitoring. We do not access or use these logs for marketing or analytics.
4. Data Retention
- Chat Transcripts: Retained in tawk.to for up to 12 months (you can request deletion—see Section 7).
- Session & Page Data: Stored by tawk.to for up to 30 days to support our live‑chat experience.
5. Your Rights & Choices
- Access or Correction: You can request a copy of any personal data you provided via chat.
- Deletion: Email us at ops@methodica.solutions to request deletion of your chat transcripts or personal details.
- Cookie Control: You can clear your browser’s cookies or block third‑party scripts to disable the chat widget (though that will prevent you from using the chat).
6. Children’s Privacy
Our site is not directed at children under 16. We do not knowingly collect personal information from minors. If you believe a child has shared data via chat, please contact us for removal.
7. Changes to This Policy
We may update this Policy—any changes will appear here with a new “Last Updated” date. Your continued use of the site after changes indicates your acceptance.
8. Contact Us
For questions, or to exercise your rights, please contact:
Methodica Solutions
Email: privacy@methodica.solutions
Thank you for visiting Methodica Solutions. We respect your privacy and are here to answer any questions.